Used erroneous email when purchasing game

#1 - Dec. 3, 2013, 8:09 p.m.

Earlier this evening I purchased a second copy of Guild Wars 2. Went to check my email for the serial code, and discovered it wasn’t there. After a little while of it not showing up, I went back to check the order page, since I hadn’t closed the tab it had been in yet.

After reviewing the information, I realized I made a very minor typo when I entered my email address. Of course this means I did not receive the serial code. I’ve since opened a ticket for it describing the problem.

Can the serial code simply be resent to the correct email I’ve supplied in the ticket, or will another solution be required?

Gaile Gray

#2 - Dec. 4, 2013, 1:03 a.m.

LancastorKeleth.2430:
Earlier this evening I purchased a second copy of Guild Wars 2. Went to check my email for the serial code, and discovered it wasn’t there. After a little while of it not showing up, I went back to check the order page, since I hadn’t closed the tab it had been in yet.

After reviewing the information, I realized I made a very minor typo when I entered my email address. Of course this means I did not receive the serial code. I’ve since opened a ticket for it describing the problem.

Can the serial code simply be resent to the correct email I’ve supplied in the ticket, or will another solution be required?

Once the agent has established that you were the purchaser (for obvious security reasons) they can fix the records so that everything aligns, and even send you a copy of your receipt.

Thanks for buying our game!