#1 - Nov. 18, 2012, 7:07 p.m.
The ingame upgrade was not working so I upgraded through the website from the Trial Account to Full Account. Where is my reward for upgrading during the trial weekend?
Upgraded, where is my reward?
#5 - Nov. 18, 2012, 9:45 p.m.
We absolutely will get you the reward, guys. I’m so sorry if it didn’t come to you promptly, but I will check on that tomorrow morning and we’ll find a way to get it to you. The best thing you can do right now is file a support ticket — support.guildwars2.com — “Ask a Question” tab — so your account is on record as needing the reward.
Thank you very much for your support of the game!