Upgrade from Trail to Full

#1 - Feb. 22, 2013, 2:11 p.m.
Blizzard Post

Hey.

One of the friends that i invited during the trail event recently bought the game.
But he cant login to he’s trail account. So he tried making a new account but then it says he’s E-mail is already in use. He have tried to reset password but he dont get any mails (have also looked in crap mail).

We have tried deleting cookies and a new web browser.

Yes, he have sent to the support over a week ago but still no answer.
Hes user name: Klej.8941

First off: Is the Trail accounts still active or usable? Or should he make a new account?

I have searched the forum and i can only find a post over three month ago that says that the accounts are still active.

Hope someone can help us here, frustrating when you buy the game and cant play.

#2 - Feb. 22, 2013, 3:26 p.m.
Blizzard Post

Can you get that 12-digit support number? I’ll review the ticket and ask for a response today, if it’s possible for the team to do that.

#4 - Feb. 22, 2013, 4:40 p.m.
Blizzard Post

Thanks for that. Just FYI: queues are very low right now, meaning I think you’ll get a response quite soon.