Updating tickets is detrimental?

#2 - Sept. 11, 2012, 5:51 p.m.

dogmeow.3765:

Ticket made 4am Monday, updated three times, latest on 5pm Tuesday, GM Says that I just made it today.

Logic is telling me, that if you update a ticket, it changed the date of the ticket made to say that day, therefor it goes to the back of the queue line.

CSR: You made a ticket today wait 5 days….Wait 5 days? So what you are saying is that you wont even look at my ticket for the very least 5 days, and that is just to remind you that it is 5 days old. So you leak info about your player list, and we are out 65 dollars, end of story.

You must be joking….

No.

• The ticket number never changes.
• If you update you do not drop in the queue.
• If you update with more information you make it easier to solve your problem.
• The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!

#4 - Sept. 11, 2012, 5:52 p.m.

GaileGray.9587:

dogmeow.3765:

Ticket made 4am Monday, updated three times, latest on 5pm Tuesday, GM Says that I just made it today.

Logic is telling me, that if you update a ticket, it changed the date of the ticket made to say that day, therefor it goes to the back of the queue line.

CSR: You made a ticket today wait 5 days….Wait 5 days? So what you are saying is that you wont even look at my ticket for the very least 5 days, and that is just to remind you that it is 5 days old. So you leak info about your player list, and we are out 65 dollars, end of story.

You must be joking….

No.

• The ticket number never changes.
• If you update you do not drop in the queue.
• If you update with more information you make it easier to solve your problem.
• The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!