Updating Google Authenticator kills accounts

#1 - Sept. 4, 2013, 2:25 a.m.
Blizzard Post

As explained here.

This obviously also affects the Guild Wars 2 two-factor authentication. The problem is of course that in order to unlink the device and set it up again, one needs to enter two codes – which aren’t generated anymore, because the update actually wiped that account on its own.

Is there a way to get that working again?

#6 - Sept. 4, 2013, 11:19 a.m.
Blizzard Post

I think that Zedd’s input may be the way to go but I am checking this with team members who know best practices for authentication to make sure that you should go through those steps. (I know Zedd won’t be offended that I’m verifying process. )