Updated Account Name Not Updating

#1 - Feb. 25, 2013, 10:50 p.m.
Blizzard Post

A friend of mine requested that his account’s display name be changed due to it being his real name, and support was nice enough to oblige. Problem is, the change doesn’t seem to have taken effect for any of us yet. His old name still shows up as it was before in the guild pane, my friends list, and whenever I try to send him mail I have to manually put in his new name and number.

To him, and a few others, he sees his new name. To me, and some others, the old one. I’ve tried removing and adding him back again, but that hasn’t seemed to work. Not quite sure what to do or if this is an issue the team is aware of, or if there’s any way to fix it. It’s not really anything more than a minor annoyance, but I’m curious if people he wasn’t friends with before will see his full name if they add him now. I sure hope not!

I figured it might be a client issue, so I tried re-installing but that didn’t fix it.

#3 - Feb. 26, 2013, noon
Blizzard Post

A friend of mine requested that his account’s display name be changed due to it being his real name, and support was nice enough to oblige. Problem is, the change doesn’t seem to have taken effect for any of us yet. His old name still shows up as it was before in the guild pane, my friends list, and whenever I try to send him mail I have to manually put in his new name and number.

To him, and a few others, he sees his new name. To me, and some others, the old one. I’ve tried removing and adding him back again, but that hasn’t seemed to work. Not quite sure what to do or if this is an issue the team is aware of, or if there’s any way to fix it. It’s not really anything more than a minor annoyance, but I’m curious if people he wasn’t friends with before will see his full name if they add him now. I sure hope not!

I figured it might be a client issue, so I tried re-installing but that didn’t fix it.

I think this is a bug, and I don’t know that it’s a known issue. May I ask that you (or he) post this in the Bugs Forum? I would like the team to look into what appears to be an inconsistency in the displaying of current-versus-former display names.

#5 - Feb. 26, 2013, 5:05 p.m.
Blizzard Post

Yaaay, thank you!

#7 - June 27, 2013, 9:20 a.m.
Blizzard Post

Exactly the same issue here, as described in this thread.
A couple of months, patches and content updates came and went, and the name is still inconsistent both for me and other players
Incident number 130601-000123 with further details, if that helps.

I overheard two of the GMs discussing this issue just yesterday. I’ll see if there’s an update, but do be assured we’re aware of this quirk. Fortunately, it only affects a few players so… ummm… consider yourself special?

Seriously, we’re seeing how we can fix it.

#11 - July 11, 2013, 2:57 p.m.
Blizzard Post

Is there any progress with this? The issue is very annoying.

I am sorry, but there has been no progress on this yet.