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Update to a support ticket

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Skysophrenic.6378
#1 - May 18, 2013, 9:39 p.m.
Blizzard Post

Hello there,

ticket support number: #130519-000591

I wanted to add a few more details, since I thought there would be additional details on the next page after “continue” in the ticket page.

Basically, I have been given a ban for gold selling/buying. Recently, I have opened up to my guild and offered loans to people, and likewise they have sent it back to me, so I can understand the suspicions.

What is happening is I would send X amount of gold to someone that is currently in my guild (and usually is in my friend’s list), and they would pay me back in a lump sum or over time in portions. I believe one of my guildmates has also given a support ticket/email to support this – with evidence that he’s received what I sent and why. I have loaned gold out several times to some of the same names/people, as well (if it helps) and in their case, they have paid it back (the lastest one being a few hours ago, as of this post).

I would like to get some insight into this decision to make a ban, and if I could get my account unsuspended – as well as any information on HOW I can continue to provide loans to my guildmates without fear of having to go through with being suspended once more.

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Gaile Gray
#5 - May 20, 2013, 4:54 p.m.
Blizzard Post

I located the ticket and believe you will get the assistance you need very soon.

BTW, great, detailed information which surely will help the team help you. Thanks!

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Gaile Gray
#9 - May 21, 2013, 10:45 a.m.
Blizzard Post

While I appreciate the kind helpfulness, or the entrepreneurial spirit, that prompts these loans, they are somewhat unusual transactions. And sure, they could raise a flag within the many detection systems involved with finding and dealing with RMTers, cheaters, exploiters, and scammers.

The loans themselves are not the issue, but there are a couple of concerns:

  1. Frequently moving potentially large amounts of gold. Gold transfers are fine and well, but if you’re getting large sums on a frequent basis, you may well look like a gold seller or gold delivery agent.
  2. Reports of “scamming” or “interest gouging” that a player may submit if s/he feels that the interest charged (assuming there is interest involved?) is usurious. To put it another way, a player agrees to a 10% interest charge and then thinks “Wait a minute, that’s way too high for a loan of a few days’ duration!” and reports to us for scamming.

Both of these issues can be reviewed and normally are resolved quite readily. But you asked about this, and I thought I’d mention these thoughts so that you are informed about potential (unlikely, but potential) risks.

My suggestion: Don’t try to run a loan business on a large scale. Don’t charge ridiculous fees if you do.