Looking for an update on the trading post. I first noticed it was down around 1:30. Some one said it was back up at one point but it is down again. Any chance we can get an update. I have been waiting all day to buy/sell some stuff >.>. Well ok most of the day.
We’ve been posting updates to Twitter. The most recent one is here:
https://twitter.com/GuildWars2/status/248655708713795584
From the front lines, I can tell you we’re working really hard to try to crack this nut, but some problems just take time.
Our apologies for the unexpected downtime. Thanks for hanging in there with us.
Hey all—we hear you loud and clear. Thank you all for your feedback.
One challenge with some of the emergent issues is that when certain portions of our game experience issues, the forums will also be affected. As such, when we had login issues yesterday, as you know, we could not post any messaging that was hosted on our infrastructure because the forums were completely unavailable . With that, we relied on social media channels, which do not live on our infrastructure. As you might be aware, other big companies like Twitter will also handle outages this way—posting messaging on channels that are not hosted on their infrastructure.
Having said that, whenever we can for emergent issues (when they do not impact our infrastructure), we should be using the system broadcast on the forums for outages.
With regard to the current outage: at this time all commerce sites (Trading Post, Currency Exchange, Gem Store) are down right now and undergoing maintenance. We will provide an ETA as soon as we are able to.
Thanks again, everyone.
