Unlinking the authenticator not working

#2 - Nov. 6, 2013, 3:07 p.m.

This is a security feature that prevents a shady customer from disabling security and then stealing your account. We’re happy to help! Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.