Unhacked myself! Self-help worked!

#1 - Sept. 7, 2012, 12:35 p.m.

Hello! I wanted to share with all those feeling as helpless as I did. I was able to “unhack”!

I was trying to login and getting the “Invalid password” error, since Sept 2nd. Needless to say, I had a ticket opened, and was getting quite frustrated.

Well, today I tried the new “self help” system, and it worked!!!!!

http://en.support.guildwars2.com/app/answers/detail/a_id/9222

I’ve got a shiny new password, totally authenticated (which i couldn’t do before). Of course, I’m naked now, and have no money, but hey I can log in and use my “town clothes” more :-)

Good luck guys. I know how annoying it can be, but I want to go log in and finally kill things with my wife again… with no armor… :-)

Talisen

StephaneLoPresti

#4 - Sept. 7, 2012, 12:45 p.m.

Sslick.7106:
Ya I tried it, but it just said Theres been an error contact support

Can you please give us more details about the error ? Thanks.

GaileGray

#16 - Sept. 7, 2012, 1:01 p.m.

Thanks for the update, and for this player-helping-player sort of info.

Glad you’re back in the game, and expecting to see many more such reports as people use the system.

StephaneLoPresti

#19 - Sept. 7, 2012, 1:05 p.m.

If you’re seeing an error message, please double-check that you’re typing the information correctly. If you’re still seeing the error message and you’re sure that you’re typing the correct information, please check how to update your Support ticket (or submit a new one if you haven’t done so yet) here:
https://forum-en.guildwars2.com/forum/support/account/Multiple-Tickets-Don-t-do-it/first#post5143

Thank you.