Hey, i have quite an issue of possibly the most negative customer service i have ever experienced in my life. The issue began with my girlfriend buying the game to play with me(using my debit card) , she managed to play for half an hour one evening before bed. her character was named like saara gungnir, her account name whoopitaow.
The next day her account was suspended- please contact support. -rules of agreement character naming. to begin with the names were not offensive, also according to the rules, she should of been given a warning and an opportunity to name change.
what followed was even worse, she created a ticket asking what exactly happened, why her account was permanently suspended wrongfully and if it could be fixed, gw2 support emailed her back saying it was ‘under consideration’ -nothing else. then promptly closed the ticket and Gave a full refund. not solving any issues, due to a refund not wanted.
she responded asking why they did this and how they weren’t solving her issue at all, that was almost 2 days ago.
BUT WAIT, IT GETS WORSE
so me being adamant about this actually being a good game, and how this must be an anomoly of some horrifict calibre said try one more time.
She went to buy the game again with her card this time, AUTHORIZATION FAILED, i asked her to try my debit card, which had previously worked the night before. AUTHORISATION FAILED, i changed computers and tried both cards again. AUTHORISATIION FAILED
So to recap
my girlfriend was
*wrongfully banned without meaning or reason
*her ticket was not solved, or even queried but just game refunded and her account presumably deleted
*her follow up ticket asking why was ignored
*BOTH her and MY cards are now unauthorized to buy from gw2
what on earth is going on here?, to quote my girlfriend “she has never been treated so awfully as a customer, and an avid mmo player, its like they hate her and her money”
BTW, the acc ticket issue number 398053.
EDIT: just for the record, as she can’t even post in the forums OR even make a customer support ticket anymore i’m posting here.
