Unfair bann

#1 - Nov. 4, 2013, 6:20 p.m.
Blizzard Post

first, sorry for my bad english. hope you know that i mean.

My account (Arie.4203) has banned in 10-21-2013 with issue botting or simalar, and is not eligible for reactivation under any circumstances. i will not send ticket again, because too many that haven’t a respon.

i feel this is not fair, because i play the game by my-self. not automating the game play.

first time i think this caused by multi-boxing, i ask about multi-boxing that i do to support team. they tell me is allowed when i not autamated game play (Always press ALT+TAB , 1 key per 1 account in one time).

And then i think maybe caused by Logitech Setpoint(that isntalled in my laptop for increase my mouse sensitifity), i dont know this software capable to automated game play. if i know i cant use my laptop to play gw2.

even if this software is capable to automated game play, i still play by my-self. is that violate?. How do you feel when you play by your self, and then they assume you are botting?.

Maybe I get banned caused my stupid think that not know this software is forbidden!. But, how can i know this software is forbidden without “warning/error-message”?. I just want to comfortable and quiet playing.

if you respect, please reply.
Thanks.

#10 - Nov. 6, 2013, 12:30 p.m.
Blizzard Post

This account is active in the game as of today. The account was flagged as a hacked account in mid-October, and through an appeal it was returned to the rightful owner. .If the rightful owner is you — and if you can prove that to the satisfaction of the support team — you’re welcome to contact the team to discuss this matter. However, be aware that whomever is playing on the account today was able to establish ownership, so we feel at this point that all is correct with this account.