Unfair ban for buying gold or item!

ForAce.1943

#1 - July 20, 2013, 10:32 a.m.

Hello
I writting here in name of our whole guild.
Our guildmate take ban for buying or selling items, which never happend! This is BIG RIDDLE for us! We are small guild (20 activ ppl), and lose one of most valuable member… It hurts us!
We can certify, that he never bought gold or items. He made own Legendary Weapon alone, except few thing which guild help. GUILD HELP!
Yesterday, he also help one of our guildmate (officer). He doesnt had space in inventory, so he sent to banned member 5×250 Ecto and 5×250 mithril, and then he gave back to real owner! We think this is the reason why he get ban!

This is the strange situation. I think AreaNet should look closer in this case! We think this is mistake! Please… Check again logs from his account, check anything! Our guild do not agree with ban! Please…

Banned person wrote also ticket to You Guys. But anwsers we get back sound like templates You always send to other ppl.

Ticket number: 130719-000828
Nick: Raziel.9627

Best regards
Petrice Vonir
ForAce.1943

PS. Sorry for my english

Gaile Gray

#5 - July 22, 2013, 9:53 a.m.

Reviewing today. I will reopen the thread when I have more to post about this.

But please note: Your girlfriend should never allow anyone to access her account, for any reason. I do understand you wanted to make your case, and again, we will review this because it has been three days now. But accessing someone else’s account is disallowed, and risky, and since you made it clear you were doing that, I need to make it clear that that is the wrong thing to do.

What’s the alternate, when you want to post? Have your girlfriend post for you! Many friends, guild members , family members, and significant others do this, and it works just fine. Simply have her post something like this: "Here is a message from (name): {message} }

Please everyone, keep this in mind for the future. I’ve been doing this since 2004, and I’ve seen too many cases of shared access that resulted in a bad outcome (account dispute, theft, etc.) so no matter how much y’all trust one another, keep that password private!

Gaile Gray

#6 - July 22, 2013, 12:12 p.m.

This account has been reinstated, with apologies for the error.