unfair account termination while buying gems

#1 - July 11, 2013, 10:41 a.m.

Please if anyone can help me .. i think its so unfair i had a friend use his bank card to buy gems i gave him the money and it all went well but, days later seems he disputed the transaction with his bank and i got my game account permanently closed without even an option for me to do anything about it , now i’m out of the 200 dollars i gave him to do it and with out my game.. i have been with gw since 2007 and supporting all the time getting so many friends to join and now they tell me all i can do is buy a new game after i have in my old account like $1000 worth invested in since it first launched. please if any of you arena net support can really help me

Gaile Gray

#4 - July 11, 2013, 3:34 p.m.

Zeke — I’m really sorry this happened to you. And quite honestly, it’s unlikely that Support can help with this. There is a risk in having someone else use his CC on your account, and unfortunately, you’ve run into the worse outcome of accepting that risk. I’m not sure why you didn’t use another means of payment. If you had the cash, why not purchase Gem Cards, that would be owned by you and you alone? (They are available online, so the lack of a local retailer isn’t a factor.) Why not deposit the funds into PayPal and purchase the gems that way? Why not purchase a $200 credit card gift card at the grocery store?

I’m not asking you to answer these questions, btw. I’m just presenting them as examples of why what happened is so strange, and why it seems that what you’re going through is so unnecessary, as least at first consideration.

It sounds as if you have been discussing this with Support, and naturally you are welcome to do so. We cannot assist through the forums.