Undelivered bought items from Gem Store

kornbredd.1960

#1 - Aug. 2, 2013, 4:59 a.m.

Yesterday 8/1/2013 I bought 5 transmutation stones from the Gem Store that evening, I believe it was right before or during the maintenance. I didn’t immediately receive them which was ok, I figured I would get them after or this morning in my mail like I always do. But here it is 8am est and still no transmutation stones in my mail or anywhere else. The gems were subtracted from my account also. So trying to see if I can get a dev to help me out here. Hopefully they will be in my mail later on today. Thanks in advance!

Gaile Gray

#4 - Aug. 5, 2013, 3:12 p.m.

Did you receive your items?

Gaile Gray

#6 - Aug. 6, 2013, 4:59 p.m.

dante, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page so an agent can look into this.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.