I appreciate being unlocked but I still have a character that is not back and restored. It was deleted by I assume the hacker and has yet to be restored. Character name Manara Serous Asura Elementalist level 25.
Is my ticket still open? Should I create a new one? can my character even be restored???
Any help would be appreciated.
Original tickets were
120906-003112
120906-001076
I appreciate being unlocked but I still have a character that is not back and restored. It was deleted by I assume the hacker and has yet to be restored. Character name Manara Serous Asura Elementalist level 25.
Is my ticket still open? Should I create a new one? can my character even be restored???
Any help would be appreciated.
Original tickets were
120906-003112
120906-001076
First, we do not have and will not be able to offer a service that restores a single character or a specific item. In the future we will be able to offer a service that will restore the entire account to a period close to the compromise incident.
Account Restorations are not available yet but should be available pretty soon. Do keep in mind that the entire account is “rolled-back” so any progress made while you wait or until the service is complete will be lost. I like people to know this so they realize the way the system works.
