i got an email today saying that an unauthorized IP address was being used from Guangzhou i looked it up and its says its in china but thats not important the email suggested i change my password so i did so but i was just wondering is there anything else i can do ? i got a link to authorize it but no link to block it so i dont know how to do that either but thanks for any help/information anyone can provide
The email you received was a phishing email. Hopefully, you did not click any links. If you did, change your email and game account passwords immediately. Remember, ArenaNet will never contact you first about your account, only in response to your queries.
https://forum-en.guildwars2.com/forum/support/account/A-Note-about-Phishing-Emails/first#post2035675
I do not believe that this was a phishing email. I believe that Mysticism received this because the authentication on the account is taking care of security and making sure that the attempted use IS approved. Which it is not. Simply not clicking that link is a refusal or decline of the request. But I understand that it may be good to offer a “Accept” and “Decline” option, so I’ll ask the programmers and GUI designers if that is something they would consider.
If the email looked like the one below, it’s legit. As long as you did not authorize it and changed your password, you should be OK.
A log-in attempt from the following location is currently awaiting your authorization.
Address: xxx.xxx.xxx.xxx
City: Some City
Region: Somewhere
Country: Some CountryThis location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.
If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.
For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:
{link removed}
Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/ Thanks!
—The ArenaNet Team
Quoted for accuracy.
