Unable to Validate Email Address

#1 - Aug. 30, 2013, 12:31 a.m.

Hi,

I’ve had this issue since first buying the game last year, I’ve recently starting playing again and it’s starting to bug me so I thought I’d ask the question.

Basically whenever I log into the game client I receive the following message saying my email address has never been verified and I need to send a verification email (Example of the prompt attached).

However, clicking the ‘Send’ button to send the verification email does nothing (I never receive a verification email, nothing’s in my Spam folders either). It’s been like this for around a year now – Is this something I need to do via the website or is this something else?

Regards,

Ashley.

Gaile Gray

#4 - Feb. 6, 2014, 2:39 p.m.

Smooth Penguin.5294:
Please read the forums for answers:

https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

And again, you may submit a ticket, but be aware if your provider is blocking our mails, you may need to jump through a hoop or two to get the mail, up to and including possibly creating a new e-mail account with a less problematic provider so that you can discuss your account issue. (Be aware that in such circumstances, in particular, we will need to verify that you are the account owner — that is essential for security so please be patient with that process.)