Unable to submit ticket

#1 - Feb. 5, 2014, 4:31 p.m.
Blizzard Post

I filled in all the required info correctly but I’m always getting: “Request could not be created as:
Guild Wars 2 E-Mail Address (Account Log-in Name): is invalid”

I even copy pasted it from the account page!

Anyone else got this problem?

#5 - Feb. 6, 2014, 3:41 p.m.
Blizzard Post

Yep, mr has it right. The only thing I would change is this:

Contact e-mail address: The address we can use to contact you
Account Name: Your log-in name, which is in the form of an e-mail address but may not be the same as your contact e-mail address

This is why when people have trouble getting our e-mails, we’re ok with them contacting us from a different e-mail address. We do go through a verification process, so make sure that the person on the new e-mail address IS the owner, of course. But having a different e-mail address for your Account name and contact e-mail address is ok!