Unable to restore items?

#1 - Oct. 29, 2012, 10:20 a.m.

I was hacked last night, but I did manage to gain access to my account. However, they had removed everything. If they couldn’t use it, then they deleted it. I put in a support ticket and received a response changing the password to the account and informing me that they could not restore my items. Is this true? Is there really no way to restore the items that I’ve gathered in my 400 hours of play time? Not even the things already soulbound to me that they deleted out of spite?

Gaile Gray

#2 - Oct. 29, 2012, 5:27 p.m.

Yes, it is true that at the present time, we cannot restore accounts or replace items. We understand from the programming team that account restorations will be coming in the near future and they will be used exclusively for compromised accounts.

Gaile Gray

#5 - Oct. 30, 2012, 1:11 p.m.

Banjal.7328:
My ex-girl friend deleted 3 of my level 80 Characters and the Support Team told me the same BS.But they did suggest that I should seek out the Renown Heart NPC’s,like that is going to do anything.

Sorry to point this out, but this is why you should never, ever share account credentials… with anyone!

Gaile Gray

#9 - Oct. 30, 2012, 5:07 p.m.

Yes, it is true that at the present time, we cannot restore accounts or replace items. We understand from the programming team that account restorations will be coming in the near future and they will be used exclusively for compromised accounts. (Accounts will not be restored for purchase errors, for accidental item deletions, for scams, etc.)