Unable to purchase Gems

#1 - Sept. 17, 2012, 3:09 p.m.
Blizzard Post

I have purchased gems in the past with little problem, as of today I have been unable to purchase gems. Is anyone else experiencing this? Haven’t seen an official response or notification that gem purchases are down.

#2 - Sept. 17, 2012, 6:54 p.m.
Blizzard Post

I have purchased gems in the past with little problem, as of today I have been unable to purchase gems. Is anyone else experiencing this? Haven’t seen an official response or notification that gem purchases are down.

As far as I know, the Gem Store is open for business. I wonder if perhaps you’ve used the credit card a lot lately, making a number of purchases in the store? There are some rules in place to control RMTs and the use of fraudulent CCs. (NOT to say your use is fraud, mind you!) You might try making the purchase with an alternative CC, or you can contact Support and they’ll give you a hand.

Thanks, by the way, for your support of the game!