Unable to log in on one character

#1 - Feb. 26, 2014, 3:49 p.m.
Blizzard Post

My main, Sammijay, crashes the game whenever i try to log in.

Attempts to load in at labyrinthine cliffs, then swaps to geddaran fields, then back to labyrinthine cliffs, then the game crashes.

i have sent in a support ticket, but i was wondering how long would that take? or if i could get it fixed sooner? (hear stories of tickets taking weeks)

coming back to the game and would like to get straight into it

Sorry to be a bother.

#6 - Feb. 26, 2014, 4:02 p.m.
Blizzard Post

My main, Sammijay, crashes the game whenever i try to log in.

Attempts to load in at labyrinthine cliffs, then swaps to geddaran fields, then back to labyrinthine cliffs, then the game crashes.

i have sent in a support ticket, but i was wondering how long would that take? or if i could get it fixed sooner? (hear stories of tickets taking weeks)

coming back to the game and would like to get straight into it

Sorry to be a bother.

I am glad you submitted a ticket. I want the team to be able to look at your account, so that’s the way to do it. Responses can take time, especially in unusual cases, and these situations where just one character is inaccessible are pretty rare! You’ll get a response just as soon as someone can get back to you.