I have a Zenith Staff on my character Sirianna. I transmuted it in the field in Frostgorge and now cannot equip it. I am stuck on a hill until I can equip it please as I need it to fight, obviously. I sent a bug fix x 2 and have had 0 responses, so I came to you here.
Thank you for your help in advance.
It seems to me that the player here have tried to help you with their individual assessments of what may have taken place in relation to the item that you got. Thank you to those players who tried to help.
I suggest that you heed their comments and see if one of the possible answers may be correct. If you need help in understanding what took place, or if you believe that something is “broken” in relation to your account, then a Customer Support agent may able to help you. But please note: the in-game report system is never intended for personal issues of this sort (meaning it affects only your account and is not a general game issue) and the forums are not the place to seek the individual help you may need if something truly is wrong, and if the suggestions kindly offered by forum members are not able to help you come to an understanding of your situation.
As I have posted a gazillion times, here is how you get support:
Submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. For tips on what information to provide in a ticket, please read this post and provide as many suggested details as possible to expedite the ticket.
