Unable to buy Gems using VISA Vanilla Card

#1 - Aug. 17, 2013, 12:09 p.m.
Blizzard Post

I recently got a Visa vanilla card with 80 dollars on it. I tried to purchase 20 dollars worth of gems, but it didn’t work. I have used a vanilla card before and it worked then (which was about a week ago), but now it is failing. I also know it is not a problem with the card as I am able to purchase using it elsewhere. I have filled in all the fields including the Visa symbol, and have tried everything. I still keep getting a payment failed message. I have been seeing people with a similar problem with Vanilla cards and hope Anet can fix this as soon as possible. If anyone knows any fixes, it would be greatly appreciated. Thanks.

#4 - Aug. 17, 2013, 9:34 p.m.
Blizzard Post

Yep, contacting our Support Team — specifically choosing “billing” or “payments” on the drop-down — will get you the help you need. I’m really sorry that you’re having this difficulty, and I want to thank you for your efforts to provide that extra level of support for our game!