Unable to access Support account

#1 - July 11, 2013, 3:55 p.m.

I recently opened a ticket [Incident: 130707-002459], which was promptly handled by your support team, however while trying to respond to thank the agent I noticed that I’m no longer able to access the support account. I had the password stored in my browser, so I’m certain it did not change. I also wrote it down so I know I didn’t enter it incorrectly. This happened immediately after having the case handled, so I’m wondering if they somehow accidentally (?) disabled my account. Can someone look into this as I’d rather not open a new support account just to restore my original. Thank you.

Post edited by moderator: Please make sure to not have any account-information in your postings.

Gaile Gray

#4 - July 12, 2013, 1:29 p.m.

Mazinger.1084:
I recently opened a ticket [Incident: 130707-002459], which was promptly handled by your support team, however while trying to respond to thank the agent I noticed that I’m no longer able to access the support account. I had the password stored in my browser, so I’m certain it did not change. I also wrote it down so I know I didn’t enter it incorrectly. This happened immediately after having the case handled, so I’m wondering if they somehow accidentally (?) disabled my account. Can someone look into this as I’d rather not open a new support account just to restore my original. Thank you.

Post edited by moderator: Please make sure to not have any account-information in your postings.

I notice that the request was fulfilled on July 7th. Were you able to see that reponse? If not, I suggest you check Junk and Spam folders, and then if you still cannot find the email, simply write Support at [email protected] and include your ticket number 130707-002459 in the email. The team then can try sending you another response. (But the good news is, the issue was resolved. )