I am posting this from my brothers account for obvious reasons, my account is liamkrbrown.5329.
I have been inactive from the game for several months now. when I returned to it, I wasn’t all that sure what my password was, I tried a few and was getting nowhere. I then tried the ‘forgotten password’ link for account recovery, I filled in the form and I received a generic error without specification. I filled out a ticket, received a response saying it requires further investigation, and have not heard since, I have provided all the information I could via email, including; Display name, date of account creation, reference number from when I was previously hacked, my serial code, a screenshot of my original amazon purchase of the game, and a picture of my driving license.
I cant see any other way to prove I am who I am, and the problem is unclear for me.
Thank you for reading.
Liam.
