Un-usable Black Lion Trading Co. Items

#1 - Aug. 26, 2013, 5:47 p.m.

I’ve purchased many things from the gem store. 11 character slots, 8 bank slots, musical instuments, and town clothing are just a few of the things I’ve bought. Happy with all of it. But taking up some of my bank inventory are 2 harvesting sickles, a chop it all logging axe, and a molten alliance mining pick that I can not equip. Doesn’t matter the toon I log into; none can equip the items. I want the items. I would love to use them. After all they cost 3200 gems ($40 + tax). If I could equip the items I’d be happily harvesting right now.

I don’t need help filling bank slots. I definitely don’t need to spend $40 to take up 4 slots. From the short list I provided its should be evident that I don’t mind spending money in the gem store to help support this game (multiple un-usable sickles for example). Its just upsetting to have purchased something that I can’t use. Did I mention I don’t really want a refund – I want to use the items!

Gaile Gray

#4 - Aug. 27, 2013, 3:09 p.m.

I’m not sure I’m understanding all of the elements of this matter, but first, I’d like to say how much we appreciate your support of our game, and second, I would encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.