Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Two way mobile authenticator

Forum Avatar
runeblade.7514
#1 - May 30, 2014, 2:02 p.m.
Blizzard Post

My sister can not log in because it requires a two way mobile authentication.

Someone placed that authentication on her account without our knowledge. I suspect a hacker did it because last month someone changed her password and took all her stuff and gold so we quickly changed the password when we realized it. She did not know about the existence of the two way mobile authentication. But the hacker did and placed a two way mobile authentication. Now she can’t log on.

I would like to give more of my sister’s account information to account support to prove it. I just want a way to remove the two mobile authentication so we can put it ourselves.

Forum Avatar
Gaile Gray
#3 - June 4, 2014, 11:35 a.m.
Blizzard Post

Please note that we cannot help you with your sister’s account. She will need to submit a ticket and work with Support, although you are welcome to assist her. But for security’s sake, we work with the actual account owner. Thanks for understanding.