Two Different Error Codes Then Kicked

#1 - May 22, 2013, 3:48 p.m.

1.5Mbps DL Speed .75 UL Speed Enough to Meet Requirement?

Guild Wars 2 keeps dropping me. Sometimes I can connect for an hour, other times I will disconnect every 2 minutes. TeamSpeak 3 doesn’t drop though. Just Guild Wars 2. I get error code 58:11:5:504:101 and error code 7.XX.XX…etc. as well. I get booted to a black screen when it crashes and then I have to manually shut GW2 down. I recently moved but my internet speed and router are the same as before as well as the same company. I can stream shows and watch movies etc.

I have tried opening ports on my router, resetting, etc. Does anyone have any ideas of what could be happening? Thanks in advance for any responses or help.

Ashley Segovia

#2 - May 22, 2013, 6:03 p.m.

Hi Iason Evan – Have you tried eliminating any unnecessary background apps via Msconfig? This is where I would start as you’re getting both error code 58 and 7.

Ashley Segovia

#4 - May 22, 2013, 6:39 p.m.

Generally security software is the main culprit in this case. Aside from this, there are some other troubleshooting steps that have resolved these errors such as a DNS flush, Winsock reset, disabling proxies, running the client as Admin, etc.

Hope this helps!

Ashley Segovia

#6 - May 23, 2013, 3:27 p.m.

Hm… I’d need to collect more info from you in order to further investigate. Unfortunately with these error codes, 7 in particular, there are a number of different causes and thus a number of different resolutions.

Would you mind posting a Game Advisor report to this thread so that I could take a look? If you’re not comfortable putting this information on the forums, I’d recommend creating a Technical Support ticket. The thread below should detail contacting support as well as creating a Game Advisor report:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957