Ticket: #120912-000658
I spent approximately a week farming materials to produce an exotic level 80 staff. This was to be a surprise from me and my best friend for her upon hitting level 80, which was schedule to happen (and did happen) on our wedding anniversary. This was to hopefully doubly cheer her up because she’s had an incredibly rough past few weeks with her grandfather dying right after the game released. After farming up these materials, I sent them along to my friend to create the staff. He created the staff without a hitch. He mailed the staff back to me to forward along to her. While he was doing this, I was in Lions’ Arch Overflow on the Jade Quarry server. I crafted a rare (yellow) greatsword for her as well to make it an even sweeter surprise. Upon receipt of the staff from him in a mail message, took it out of hte mail message and prepared to forward it along only to notice that it automatically soulbound when I collected it from my mail message. I attempted to send the greatsword along only to notice it was soul bound now as well.
I’d like to re-iterate, at NO point did I click “yes soulbind” at no point did I double click on either weapon, at no point did they come anywhere near my character sheet. They both soulbound instantly upon removing the staff from the mail message. I would like this resolve immediately or the materials for the staff and greatsword refunded to me immediately. I also think you should refund my friend the materials for the yellow staff he made her to tie her over that he should not have had to use while you sort this out.
