Trying to Understand - Blue Tracker

#1 - March 27, 2013, 11:48 a.m.

“I understand from your last few replies that this whole mix-up was an accident. I regret to inform you that we will not be able to assist you with this account.”

How is this possible? How can Anet or NCsoft understand that the whole mix-up was an accident and yet still be unable to reverse the actions they took at the beginning of the mix-up? Their actions resulted in my friends account (who has been playing from launch) being perma-banned. And every attempt to get support results in this same email template.

Gaile Gray

#2 - March 27, 2013, 11:55 a.m.

Without a 12-digit number, and particularly because you are not the account holder, I do not have enough information to allow me to review this situation. If you want to get that ticket number, I can take a look.

Martin Kerstein

#6 - April 4, 2013, 5:50 p.m.

While I understand that you are upset, your version of this is actually not correct. The account was closed because of fraudulent activities on the credit card associated with that account. If this happens, we close the account and refund all transactions made.