Trying to recover account. Support site broke

#1 - April 28, 2013, 11:50 p.m.
Blizzard Post

I am trying to help my wife recover her guild wars 2 password. We cannot find her serial key in any of our email inboxes for some reason.

I have tried to use the Guild Wars 2 support site to send in a ticket multiple times and it has failed every time. It just gets stuck submitting until the page expires and I have not received a confirmation email for the ticket. Is there some other way I can get this situation resolved?

#3 - April 29, 2013, 12:45 p.m.
Blizzard Post

I agree that sending a simple email — with as much detail as possible — would be a great idea.