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Trouble setting up Mobile Authentication

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callannn.4761
#1 - Dec. 6, 2012, 8:35 a.m.
Blizzard Post

Hi there,

I am currently on Step 2: Link Your Account and I have entered my secret code into the app but then when I enter the code I receive to test the link it just refreshes the page and gives me a new secret code. Is it meant to do this?

Thanks

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Gaile Gray
#2 - Dec. 6, 2012, 1:57 p.m.
Blizzard Post

No, it’s not supposed to do that.

I was looking at the Authentication FAQ., and I don’t know that there’s anything there that would help you. Perhaps another player can respond here if they have overcome this “refresh” situation, but if not, I’d suggest you contact Support.

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Gaile Gray
#4 - Dec. 6, 2012, 2:10 p.m.
Blizzard Post

Found this article: https://forum-en.guildwars2.com/forum/info/news/Beta-Feature-Mobile-Two-Factor-Authentication/first#post398418 See if that helps, ok?