Transferred by mistake

#6 - Sept. 9, 2014, 1:04 p.m.

Each case is reviewed individually, so posting here to make a statement saying that something can or cannot be done isn’t really a helpful act, and therefore I ask that you not make what may be perceived as a general policy statement.

Our CS Team makes an effort to help every player, but individual situations can influence the outcome of a particular request. For example, someone may post to complain that he was not helped, when in fact his post did not include the critical information that he was given the same service previously and we’re unable to grant repeated “re-dos.” If that player made a forum post saying “CS won’t help anyone with this” that statement would not be accurate because the individual player’s outcome was dependent on the exact circumstances related to a personal account and its account history.

TL;dr: We’ll help when we can!