Transfer Help Wanted (Take 2)

#1 - March 29, 2013, 3:02 p.m.
Blizzard Post

With the understanding and agreement that High pop servers should be reduced to aid population of lower pop servers as a guild FoE made the decision to move to Eredon Terrace. Late last night 19 of us made the move. Sadly this was done and the server immediately jumped to high pop. This prevents us from getting the rest of our guild over. This puts us between a rock and a hard place. I am reaching out to you to see if there is anything you can do, or suggest that we do. We have been trying every hour on the hour since 11 pm CST last night. The server has not dropped back down to Medium since. Furthermore the other servers are showing high as well, leaving us split with no destination to go too. We made this move based on the understanding that the time limit to transfer was until April 1st. Any help or advice would be greatly appreciated. We are looking to move to a server with shorter queue times, less lag, more competitive, and overall have a better gaming experience.
The current state of tier 1 makes the game unplayable, and our current player base is not having fun. As this is a driver of our guild (to have fun playing a game with a group of like minded individuals) we made the move with the hopes of new found life for the game. Otherwise we as a guild would have stopped playing the game.
I have also received the following response but sadly this is not an option. Please advise of an alternative solution.
“Hello Quinton,
Thanks for contacting us! I am sorry to hear about the issue you and your guild are experiencing, I can certainly understand your frustration. Unfortunately, it is unlikely that Eradon Terrace will go back down to medium population in the near future and I am afraid the Support Team will be unable to manually move the rest of the guild over to Eradon Terrace. Please keep in mind that if they absolutely want to forgo the fee required to transfer, they can delete all characters from their account and then initiate a transfer. If you have any other questions or concerns about this or any other issues, please let us know.
Best Regards,
GM Mourdyth
Guild Wars Support Team"

Do not post that you /agree in this thread. This is not meant to be a petition. This is just to show Anet that we need to find some alternate resolution.

#7 - March 29, 2013, 3:30 p.m.
Blizzard Post

Looking into this.

#11 - March 29, 2013, 4:31 p.m.
Blizzard Post

I’m wondering why server populations are not fluctuating anymore during mass log outs or at off-peak hours. In the past, mass log outs of guilds were effective in dropping server population from High to Medium but this doesn’t seem to be the case anymore. ET was a ghost town at 3am est. last night and we still weren’t able to transfer anyone over because it remained at High population.

Was there a stealth change to the way server populations were calculated? If so, why was this done at the same time as the free transfers to medium servers? It is my hope that this was not done intentionally to con half of a guild into paying for their transfer while the other half made it for a free transfer. Wasn’t the intention of this transfer to even out server populations?

Wow, want to borrow my tinfoil hat? The free world transfers simply have proved to be very popular. The special offer encouraged folks to make changes and in some cases, not all of a guild’s members were able to make the free transfer. With limited capacity for each world this wasn’t an offer that people could take advantage of casually or over a protracted period of time. That seemed clear to me viewing the offer as a player.

So, there was no conspiracy involved here.
There was no plot for initiating a devious way to dig into your pockets. (And remember, the gems that pay for a transfer can be earned in the game!)
These few instances of incomplete guild transfers can be attributed to a popular offer attracting a lot of interest.

If your local club offers free entry to the first 100 guests, do you accuse them of a conspiracy when you show up at 150 and don’t get free entry? Free transfers applied to medium-population worlds, and thus those worlds were going to change in population over time.

I’m genuinely sorry that some of you were not able to transfer your guild fully. We are not able to offer a solution but do be assured that the dev team is aware of your thoughts on the matter.