Trading Post not loading or not loading well

#10 - July 31, 2014, 4:17 p.m.

Hi Junebug,

Please try resetting Internet Explorers settings since this is what the Trading Post and the launcher would use for it’s configuration. To do this:

1. Within Internet Explorer click on “Tools” and select “Internet Options.”

2. Click the “Security Tab”

3. Click through the 4 different zones, one by one. So first, click on “Internet” and select “Default Level.” Then click on “Local Internet” and click on “Default level” doing this for all four options listed.

4. Click the “Connections” tab.

5. Click on “Lan Settings.”

6. Check-mark “Automatically detect settings” and click “Ok.”

7. Click the “Advanced” tab at the end.

8. Click “Restore Advanced Settings” then click “Reset” under the heading “Reset Internet Explorer Settings.”

9. (Optional) – Check mark “Delete personal settings” if you do not have anything you want to save and would like a clean reset.

Once completed, please click “Ok” and try the launcher again.

#21 - Aug. 1, 2014, 12:16 p.m.

Okay so there’s a number of different things that can resolve Trading Post issues. We’re still looking into this issue, but in the meantime, please double-check to see if you’ve tried the following:

- Update video card drivers
- Make sure you have all DirectX updates
- Try disabling security software
- Update IE
- Delete gw2 cache folder
- Simply right-click the client and select “Run as Administrator”

Beyond this, please submit a ticket so we can better help you all out one on one.
https://help.guildwars2.com/anonymous_requests/new

#22 - Aug. 1, 2014, 12:54 p.m.

I also wanted to add, that this could be a DNS issue as well. Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.
In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.
Enter the following command below and press enter: ipconfig /flushdns
This should clear your DNS cache. You may need to perform this command a few times.

If this resolved the issue you will need to contact your ISP in order to have the issue resolved. Using a DNS that is not provided by your ISP may lead to slow connection issues.