Trading post issues

#1 - March 12, 2013, 12:49 p.m.

Hello,

I’ve recently experienced some issues with the trading post that never occured before. Here’s the quicklist:
- Unable to see the gem currency on the top left corner in the gemstores
- Whenever I go in the style menue, my character never load, therefore I’m unable to preview anything
- Unable to right click on weapons/armors/anything on the TP to preview them
- Unable to buy anything either, the “Buy” button remains gray whatever I do

I kept the TP window opened for at least five minutes without any progess. I don’t lag while playing so I just don’t get what’s the issue. It happens everytime I play the game and just doesn’t go away.

Thank you!

Ashley Segovia

#2 - March 12, 2013, 1:35 p.m.

Hi NickChabby – It’s possible that the problem you’re experiencing may be caused by outdated Root Certificates on your machine. In an effort to update these I would like for you to follow the steps below:

1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s ok, it is as it should be.

4. Open the Game Client and try to access the trading post.

Hope this helps!