Recent social media posts indicate the Trading Post is working, but every item I’ve clicked on has a greyed-out Buy button. I’ve got sufficient money (and the cost doesn’t appear in red), so … what gives?
Hi all,
There are a couple of things that could be causing this issue and so I have two steps that I would like for you to try in order to resolve it.
The theory is that the root certs on your computers are not up to date. Follow these steps to update them:
1. Close the game client.
2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe
3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.
4. Open the game client and try to access the trading post.
If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.
Next, I would like for you to clear your web cache. Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1. Close the game client.
2. Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3. Open the game client and try loading the Trading Post again.
Should this not resolve the issue for you guys, then I would like to collect a Game Advisor report so I can see if there is something that could be creating some compatibility issues with the game client. I have received some reports that security software has been the cause of this issue.
You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/
Please note that you will be automatically prompted to download the application upon clicking the link. You can attach it to the ticket by clicking the “More posting & formatting options…” button below the reply box.
If anyone else is still experiencing this issue it is possible security software could be preventing you from accessing the Trading Post. You may want to try disabling, removing, or configuring your security software to determine whether or not it is either the issue or a contributing factor to this issue.
