TP Eats money, support says tough luck?

#11 - April 17, 2013, 5:08 p.m.

Rakanishu.2980:

So this morning around 10am EST I bought a Shiver Sky dye for about 9g 50s. The TP took my money, but there was nothing in my pickup tab. I look in “items I’m buying” and it showed that I had a buy order for 1 copper for the dye. Sooo, it took my money that I placed for a buy now, and instead of giving the dye it just sticks a bogus buy order in there.

I file a support claim (Incident:130415-001315) and all they say they could do is restore my account to days ago, losing lots of other progress I’ve made. I don’t farm much, so 10g is a lot for me in-game. How can this be normal support for a currency that can be easily equated to real money? This doesn’t make any sense.

Normally when something like this happens on the TP, it fixes itself within 30 minutes or so… but it has been 7 hours now and nothing.

I’m sorry that this happened. But can you tell me if you did the whole “Empty your mailbox of all mails and see if the items drops down into the box” thing? About 80% of the time, we find that the reason the item did not arrive is because the mailbox is full!

Can you tell me if you’ve tried that? That’s the first thing I’d like to try in troubleshooting this issue.

#13 - April 17, 2013, 10:27 p.m.

Nebilim.5127:

Hum, gaile he bought from the tp, the item isn’t going to drop on his mail.

Oh man, now that is embarrassing. You’re absolutely right. I’m so used to “I bought an item in the gem store and…” that I didn’t notice the critical letters “T” and “P.”

I will try to look at the ticket tomorrow; I hope to learn more.