TP 2.0

#11 - Sept. 11, 2014, 12:07 p.m.

As far as expected patches/updates, we (the tech team) get the information pretty close to the same time it is released to players. This is mainly due to the process at which they test/release the updates. Because of this, it is highly unlikely that I will have any solid information on upcoming patch performance until myself and the Mac player base are actually able to install and use the client. When I test the game on my Mac, I do so on the live client so that I can potentially run into the same issues that any of y’all may run into. I hope that helps to explain why I was unable to update this thread until now. With that said, I am still going over the recent posts and will update them as I can.

#14 - Sept. 11, 2014, 4:16 p.m.

Hi all, as some of you rightly point out, Lacey isn’t responsible for QA, she is Technical Support, which is a different department from QA. We do QA on the Mac specifically and nothing is shipped without QA testing and oversight. We do, as you know, still have challenges.

We do this a lot internally but you may be interested in knowing that compatibility QA (essentially Mac QA) is reviewing the forums, the crash logs and the information Lacey is gathering and they’re creating bugs, which the Producer for the Mac is reviewing with the relevant teams. Sometimes bugs are Mac specific, sometimes they are not and we have to determine which is which.

I mentioned in another thread that it is very helpful that the community is so strong here in helping each other out, it helps us hunt down the issues as well. Also you may be interested, I think it was asked in a different thread, that yes we are testing against Yosemite as well.

Thank you.