Tomorrow morning it's been a week...

#1 - Sept. 10, 2012, 12:39 p.m.

In todays game status update I can read the following:

“Our customer support team is prioritizing hacked accounts and other blocking login issues over other types of support requests. We’re currently responding to prioritized support tickets within 48 hours, and will soon be responding within 24 hours.”

Tomorrow morning my account has been permanently banned for a week and still I have got no response to my ticket 120905-006226.

Please, please help

GaileGray

#5 - Sept. 10, 2012, 2:41 p.m.

Please check your email. If your issues is more than a couple of days old, you should have received an email that asks you to let us know if you still need help or if your issue has been resolved. Click one link and you’re back in the queue, and prioritized to get help faster.

GaileGray

#13 - Sept. 10, 2012, 3:12 p.m.

Grizzly UK.1209:
No such email received, ticket submitted on 08/25/2012 03:45 PM, response received on 08/25/2012 04:19 PM, I updated with further info/questions on 08/25/2012 06:57 PM, second response received on 08/29/2012 03:13 AM, I updated again with more info on 08/29/2012 04:52 PM, I updated again on 08/30/2012 08:52 PM, then again on 09/08/2012 08:48 PM and yet again on 09/10/2012 04:37 PM! That last update was simply because the ticket’s Status had changed to “Close” but no response from GW2 Support as to why it had been closed!

I have not received an email asking if I still need help, the last email I received from GW2 Support was the response from 08/29/2012 03:13 AM. Seems to me something may not be working correctly.

I am puzzled. May I have your ticket number?

GaileGray

#14 - Sept. 10, 2012, 3:12 p.m.

Tattis.7512:
Huray! Just got a response to my ticket and account is no longer banned

A long wait is finally over, thanks!

Very glad to hear!

GaileGray

#15 - Sept. 10, 2012, 3:13 p.m.

acealucard.9368:
7 days pft today is day 11, good luck to you man

You definitely should have received an email today. Can you tell me if you did get one? (Check spam, junk, etc., if you don’t see it.) The sender is Guild Wars 2 Support.