To Support or To Gaile Gray

#2 - July 21, 2014, 2:40 p.m.

RoyalPredator.9163:

Hi Gaile! I’m sorry that I have to make this topic, but at support ticket request it’s “You have been suspended from this account. You are not allowed to submit requests at this time.” Would be really fun to try gettign back a hacked account with this deny, lol…

But it’s not the case – some weird thing instead.
My original message

Hi! There is a missing Mistforged Heroic Longbow in my Bank, meanwhile, I’ve discovered that there is a Heroic Greatsword in it’s place.
Could you please help me and find my Mistforged Heroic Longbow? I don’t even see it in my Wardrobe’s collections – seems not unlocked.
I don’t know what this is…

Hope someone can help with this issue, or making a ticket of it at least.
And unblocking me as well?

Best regards,
- Royal

If you need help with a ticket and the ticket is at least three days old, you can submit in the Tickets for Review thread above. Thanks.

#3 - July 21, 2014, 5:19 p.m.

To submit a ticket, click “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

If you are unable to follow these steps, please write [email protected] and a ticket will be automatically created for you.