Tier 1 EU needs assistance ArenaNet.

#1 - May 3, 2013, 11:19 a.m.
Blizzard Post

Here we go, yet another Tier 1 EU topic. It seems to be needed for anything to be done. Here’s the issue. Both Desolation and Seafarer’s Rest have already lost a majority of their guilds. We did lose them for different reasons, but facts are they are gone and our performance isn’t what it once was. Now we face issues that are beyond our control. This is where we need your help. One simple thing both our servers have in common though is how we desperately need to drop from tier 1. The longer we are stuck the more people will leave us, and the further we will drop when something finally happens. Make this quick, and make it happen sooner rather than later.

We need this from you to be able to take what we have left and rebuild our community. We need this from you to stabilize in a tier where we belong with our current WvW playerbase. That tier is not tier 1, that tier may not be tier 2 either. This needs to happen as soon as possible and as smoothly as possible. If we drop to tier 2 and get rolled over for another five weeks, that will not help us one bit. No server deserves that. One week should be enough time for us to show whether we belong in that tier or not.

What I request is that as a long term solution, the rating system has to be changed. I suggest doing it in one of the following two ways, although I am open to anything else that sounds reasonable. One way is with a decay that will decrease the top tiers score over time, so we will see changes but maybe not every week. Another way is with a winner moves up, loser moves down system. Quite a simple systems to implement I would imagine.
If you are unsure what I mean by the first one. I mean that you can simply decrease every server in tier 1’s rating by 20 points every week, and adding 20 points to every server’s rating in tier 9. Similar for tier 2 and 8 only with 15 points instead, and so on. The points involved is ofcourse something that need to be tweaked to make it fit.
In my personal opinion though the ideal system is the latter I mentioned, that way everything will happen smoothly and everyone will have something to fight for every week. That way we can’t simply only win by 1k to make sure we stay in a tier for another week. Even if this solution may not be ideal for you, I hope you introduce it as a short term solution so the servers in trouble can stabilize and rebuild themselves. If you have no other solution to fix this on a short term basis that is. That said, almost anything would be better than what we currently have.

If nothing is done to fix the issues, more people will follow the trend. We’ve already lost quite a few players to other hobbies, other games. Who knows if they will come back. I sure hope they do and if you fix our problems I will personally do my best to talk the few I can into giving it another shot. One thing is clear though. They certainly won’t come back anytime soon if the issues aren’t fixed. I write this in the best interest for our server’s future. For our players to be able to enjoy and see the tactical sides and the intense fights for points untill friday afternoon. Not see it decided by saturday morning.
We need some light at the end of the tunnel, at the moment we see no light. The current situation is hopeless and it looks to be no end to our situation with the current glicko system. Neither of the tier 2 servers want to go up. Neither of the tier 1 servers want to stay. It’s easy enough for a coordinated server community to manipulate the scores so they will never go up. We tried to go down for quite a few weeks, we failed. It’s ridiculous that we have to be smashed to pieces and have our score multiplied by five or more to go down a tier. It doesn’t help anyone, it kills our morale and we’re getting nowhere with it.

Please ArenaNet, open your eyes and do us this favour. Try to get a temporary rating solution in as soon as possible. You might save a good chunk of your playerbase from having to resort to other things for the coming months. Our patience is slowly fading.

A simple explanation as to why this can’t be fixed anytime soon would be appreciated. Or any response for that matter, just so we know we are noticed and something is being done to adress our concerns.

- Narai, Desolation.

#202 - May 6, 2013, 8:56 a.m.
Blizzard Post

We are trying to do some things to make the matchups move around more and should have more detailed information in the near future. However, one thing to remember is that if there is one server that is defeating everyone so handily, changing the matchup is just going to let that server beat up on different people. Which is probably better, so long as those people don’t get stuck there too. Regardless, we know this is a problem and we are working on it.

#210 - May 6, 2013, 9:19 a.m.
Blizzard Post

Thank you the response.

Let me address your concern there. It is not the fact that a server dominates so handily, it is the fact it happens for weeks on end, and the Glicko system you use does not allow for shifts in population like we are seeing happen in T1 fast enough. A simple 1up 1 down system would, I believe suit everyone, in any tier, in any region, and definately avoid any stale matchups as servers would be more mobile.

Without going into specifics as we are still testing out some of the changes, we are looking to address the problems with our implementation of Glicko, especially the fact that matchups are not varying enough to provide accurate ranking data.

#214 - May 6, 2013, 9:38 a.m.
Blizzard Post

Thank you the response.

Let me address your concern there. It is not the fact that a server dominates so handily, it is the fact it happens for weeks on end, and the Glicko system you use does not allow for shifts in population like we are seeing happen in T1 fast enough. A simple 1up 1 down system would, I believe suit everyone, in any tier, in any region, and definately avoid any stale matchups as servers would be more mobile.

Without going into specifics as we are still testing out some of the changes, we are looking to address the problems with our implementation of Glicko, especially the fact that matchups are not varying enough to provide accurate ranking data.

Is there any plan for any temporary solution while you are working on this? If not is there any ETA or an approximation of when we will see any changes? Our servers are still losing players as we speak, and we of course would like to bring back some good news to give people hope again.

The things we are working in should be going live in the next few weeks, if all goes well on the testing front. Thus temporary solutions are not worth the time they would take. I can’t give a definite timeline, because things can change, but hopefully you will see changes by the end of the month.