Basically I wrote a simple ticket asking if they can reset the guild creation limit for me just this once- which shouldn’t be too hard to do. I made a couple mistakes in making my own guild but got my act together and knew what I was going to do on the 3rd and final one.
But I couldn’t do it since the limit is 2 guilds per week. I didn’t know that, to be honest. So I sent a ticket since I’m so excited to create my own guild lol. Simple request, really. Plus, it’s my first request to gw2 support.
But they messed up.
“Thanks for contacting us! Your request … has been received, and is being reviewed by our Support team”
ok then. I’ll forgive you. For now.
“Hello,
It’s been several days since you submitted your ticket, and we are very sorry that you have not heard back from an agent! The delay may have been related to high ticket volume, or it’s possible that the issue you wrote about is complex and has taken extra time to research. In either case, we want to apologize for the delay in getting back to you.
We’re going to flag your ticket to try to speed up the process of review and resolution. Thanks for your patience and we look forward to helping you very soon.”
It really takes that long to review something as simple as resetting my own guild creation? It’s already been 4-5 days and my guild creation limit is probably going to reset before they even get to my ticket. I thought they would respond within a couple days since it’s just a limit problem.
So the what was the point of my ticket!? Horrible first-time experience that makes me wonder if all tickets have delayed/late responses. At least it’s better than nexon though.
