After wanting to know if we wait 5 days to get a response, I was told I was wrong, and that it takes 5 days for them to examine your case and exact a judgement.
GaileGray:
“The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!”
Thank you, that was all I wanted to hear. I will be back in 4 days time to play.
After wanting to know if we wait 5 days to get a response, I was told I was wrong, and that it takes 5 days for them to examine your case and exact a judgement.
GaileGray:
“The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!”
Thank you, that was all I wanted to hear. I will be back in 4 days time to play.
5 days sounds like their SLA. So you may hear back before the 5 days is up assuming your ticket is straight forward
This is definitely true. Some issues are resolved in less than five days, for sure!
