Ticket Status: Critical ?

#1 - July 30, 2013, 10:38 a.m.

hello

what does the ticket status critical mean ?
and if a ticket gets flagged as critical and you post in it it goes back to updated… does the support still see its marked as critical ?

also my friend got promised to get an answer monday morning
since tuesday morning is almost over and he still didnt get an answer could any forum mod look into this please ?

130724-001232

the ticket is not at the normal support anymore it got moved to account administration
also we know that the support has alot of stuff to do
but since he got promised to get an answer monday morning and the ticket is opened a total of 6 days today without it getting solved it might be time to get an answer :(

Gaile Gray

#2 - July 30, 2013, 10:48 a.m.

Hey Viper. An agent is in the process of reviewing this right now. (He was doing that when I asked him about it, so we’re good.) Two things happened:

An agent clicked the wrong thing. Ignore the “critical” flag or the moved to a different status stiatuion — it was an error.
You submitted a duplicate ticket, and as I have said many times, duplicate tickets slow your response! Here is a perfect example of that, so everyone should keep this in mind: If you want an update, update your existing ticket and do not create a new one.

You’ll have an answer today.