Ticket Queue times - Blue Tracker

#1 - May 25, 2013, 8:04 p.m.

Is there anyway to find out what the Queue times are like right now for tickets? My husband is waiting for an Account Recovery issue.

The Account Recovery page is giving him an error stating “There’s been an error. Please contact support.” He is trying to get into his account after the loss of access to an authenticator.

I understand there is a line and limited support staff but the general just wait who knows how long it will take is well..silly. Not to mention the lack of a call option. Is there any way we can find out what the line looks like at least?

Gaile Gray

#6 - May 26, 2013, 5:51 p.m.

The comments from these forum members are accurate. The issue can determine turn-around time, but normally a player is helped in well under 24 hours. Since this post was made last night, and not updated today, I have a feeling this one has already been resolved.

Gaile Gray

#9 - May 26, 2013, 6:12 p.m.

Inculpatus cedo.9234:
I don’t believe they respond individually to bug reports, except maybe to some threads in the Bug Report forum. But, they do appreciate your reports. =)

Correct. We read the Bug Forums and cull the information there on a daily basis. However, we do not have time to respond to each individual report. In many cases, several players will report the same thing, so trying to answer each thread can be time-consuming, and that time is best spent resolving the issues rather than discussing them.

Thanks for understanding. And of course please do feel free to submit reports in the future; they are of great help to us!