Okay, I know Anet is bombarded with tickets and dealing with exploits, bugs, everything that comes on a silver platter with a new release. It’s understandable.
But I’ve been having to re-explain my ticket from last month constantly after waiting days between replies to different GMs who just skim it and copy/paste a wall of text that has nothing to do with my ticket. I was understanding and patient at first and had a few good ones that helped me out with the first bit of my problem, but really I’m getting annoyed now since there’s no use constantly repeating my situation in a ticket only to be pretty much ignored then hope that someone actually will read and understand my problem.
Would you please get a technical support number so I can have one individual understand my problem and help me through it instead of this happening and still being unresolved after a month? I’m sure there are others that feel the same way where they wouldn’t mind waiting a little while on a phoneline que to make sure they get their problem resolve and if not, understand what’s going on.
And for Anet also, it’s easier just to deal with tickets, but when it comes to being ignored like I have been, really there is no pro to it.
Thank you.
Tickets:
[Incident: 120903-001767]
[Incident: 120824-008715]
