Ticket created 9/7/2012 still no response

#1 - Sept. 12, 2012, 2:21 p.m.
Blizzard Post

its been longer than a week now. Account got banned for being “hacked” im sure it didnt get hacked. but its still banned, not QQ’ing just wanna know why the hell they state they try to answer a ticket in 48 hours and its been a week here. Yeah ill cut out weekends just to stay safe, but thats still a business weeks worth of waiting. I would like to actually play the game so when will my ticket be answered?

#2 - Sept. 13, 2012, 6:57 p.m.
Blizzard Post

While we are helping most people within 48 hours, sometimes we need to wait for more information or at times the process takes longer. We have a means for you to follow up, if you wish: If your ticket is five days old or older, you you are welcome to post in the Tickets for Review – 5 days and older thread and we’ll get it on our review list.