They do not even READ your tickets!!! Been waiting more than a week!

#1 - Sept. 7, 2012, 3:30 p.m.

I sent an updated ticket about how my account was banned after it was freed from hacking. Obviously it was banned from the actions of the goldsellers, but ArenaNet did not even read my updated message. Instead they gave me a link to reset my password and e-mail, WHICH I ALREADY DID. They are not even appreciating our time and examining us case by case, instead grouping me under a solution for a Hacked account. I got my account back. I want it unbanned. It should not take more than 5 minutes to examine one player’s file and definitely get rid of the ban, while determining which IP was accessed when and where. How much longer will I have to wait?

And yes, the person who responded without reading my Ticket was named Lance like some of the other posts.

GaileGray

#52 - Sept. 8, 2012, 9:10 a.m.

Guys, there are times when we send a general email to everyone in a queue. This email contains information that will help some players, even while others will still need personal assistance for their particular issues.

Don’t hate on Lance — the email he sent really did help a lot of players “self-help” themselves and get back into the game or get whatever their issue was fully resolved. If it did not help you, and if your account is hacked or banned, (and if you have not already done it), please post in the Banned/Hacked account post in the sticky post area of this forum.

Please do not post multiple times, but do post once and do provide your 12-digit support incident or ticket number.

Thanks for understanding. I’m going to close this thread because it’s really not helpful and there are better means to get assistance.